SERVICE SUPPORT - WEARABLE TECHNOLOGY
Wearable technology continues to evolve, and the GSC is studying the practicality of smart devices that will enable real-time connectivity for our customers or service agents, to help them troubleshoot and perform guided service activities/preventive maintenance. IT security, bandwidth, connectivity, cost, and effectiveness are all areas on which the team is focused.
After AR-based service the next trend is believed to be IloT (Industrial Internet of Things) predictive/preventive maintenance. This involves remote monitoring that uses artificial intelligence to monitor activity and establish a baseline, then develops an algorithm to predict and troubleshoot issues. In other words: this gives us the ability to remotely monitor a machine tool and predict a crash (or other maintenance need), inform the customer in advance, and avoid productivity loss.
ENHANCING INDUSTRY SKILLS AND STANDARDS
Our workforce development collaboration with NIMS (National Institute for Metalworking Skills) continues, with emphasis on national, industry-recognized credentials for Machine Maintenance, Service, and Repair (MMSR) technicians. As a developer of industry skills standards, NIMS certifies individuals' skills against the standards, accredits training programs nationwide, and promotes innovative solutions (such as apprenticeship) to connect credentialed and work-ready individuals with employers. The new MMSR standards and credentials launch this month in advance of the new academic year and build on NIMS' Level I Industrial Technology Maintenance standards and credentials.