Service Matters!

We know that service MATTERS to our valued customers, and we make this our utmost priority. As we’ve developed our service offerings over the years, we’ve accumulated quite an extensive array of helpful options. We know all of these inside-and-out, but a busy machine shop may not be aware of all the things they can easily take advantage of. So this month we’re unveiling “Service Matters” a new bimonthly enewsletter focused exclusively on service offerings from Okuma America and our Distributor network. Our goal is to provide useful service-related tips, maintenance recommendations, and ultimately, how to make the most of your Okuma investment.

Each issue of Service Matters will contain three brief service tidbits – “news you can use” as they say. We’ll also promote a limited-time special offer on an Okuma service item, so keep an eye out for these money-savers. Following are the three topical areas we’ll focus on:

Service TIP

The “Service Tip” is a how-to article that will show you how to perform a particular service/maintenance function. Often these tips will reveal an easier way of doing things, or perhaps something you may not be aware of.

Distributor ADVANTAGE

Here we’ll highlight our Distributors and the competitive edge they supply locally to our customers. These advantages include local spare parts support, training, engineering, showroom, and run off capabilities, to mention a few.

Special DISCOUNT

Lastly, look for exciting aftermarket promotions featuring specials on spare parts, services and options. These will be offered for a limited time only, so keep an eye out for these opportunities to save!

All of these articles will be placed on the Okuma website, so you can reference them any time down the road (however the discounts will still expire and be replaced by new offers). As always, we welcome your feedback. Feel free to let us know which “service matters” matter most to you!

Ira Busman is Vice President of Customer Service, Okuma America Corporation