Who CARES About Service?

Thinking about heading to IMTS 2012 to view all those new shiny CNC machines slam packed with snazzy features and benefits that will make you more productive than you could imagine?

If so, stop for just a minute and consider what will happen if this brand new, shiny productive beauty goes down in the middle of a critical production run and your customer is breathing down your neck!

Don’t worry for one minute. We know you care about service, and that’s why we do.

Have you ever heard the expression, “Sales sells the first one, and Service sells the rest”? At Okuma, we take this very seriously. Our expansive network of over 500+ service, parts and CNC repair professionals (the industry’s largest) work towards making this slogan a reality on a daily basis!

Okuma America launched its industry-leading CARE (Constantly Available Resource Experts) program over 20 years ago. This program provides Okuma users with 24/7/365 unlimited technical support for the life of your Okuma CNC machines. If your requirements extend beyond technical support, our $130M real-time parts inventory is available to fill those critical needs. When it absolutely has to be there overnight, Okuma is partnered with FedEx® to offer our Q24 Program that moves freight from Japan, or anywhere in the world, to the USA - in most cases within 24 hours of the order. When orders ship from outside the country, the package clears customs in the air, allowing for faster delivery time.

If uptime is important to you, come visit us at IMTS Booth S-8500 and view Okuma’s Constant CARE products that provide our customers instant access to Okuma’s support experts who can remotely monitor, troubleshoot and load software from any location. This minimizes downtime and repair costs.

Come visit the Okuma CARE section of our IMTS booth and register your Okuma products.

This will ensure you’re kept up to date with service and warranty notifications, plus you’ll receive an Okuma User kit, including some very useful stuff to keep you as productive as possible.

How does service rate in your purchasing decision for CNC machines? What aspect of service do you CARE most about? Comment below and let us know your thoughts.

As we say here in Charlotte, see y’all in Chicago!

Ira Busman is Vice President of Customer Service, Okuma America Corporation