CONSTANT CARE REDUCES DOWNTIME
There are several tangible benefits to using remote diagnostics on CNC machine tools. Machines can be connected on an as-needed basis to get live support and troubleshooting. When a service call is necessary, the technician can be more prepared because they have increased information about the problem. And CNC machine data can be backed up and restored.
Machines that are connected in “always on” mode can be monitored to provide proactive alerts, and predictive maintenance. This data can also be organized to provide status reports on a monthly, daily or even a live basis.
Constant CARE software allows a customer to contact a service technician remotely through an Internet connection made with the CNC machine. Once connected, the technician can see everything that the operator sees on the screen and, with the customer’s permission, can be given control of the system to take corrective actions.
Forward-thinking customers that embrace this technology save money on repair costs and improve machine utilization through decreased downtime, providing a significant competitive advantage.
CONSTANT CARE ALLOWS CUSTOMERS TO FOCUS ON WHAT THEY DO BEST
There have been great advancements in CNC machining technology: designing and building CNC machine tools with the ability to provide almost unheard of positioning and repeatability accuracy; advanced CNC control technology with faster processing speeds; multitasking machines with 9 axes of control; higher levels of reliability.
However, in today’s world we are all being challenged to do more with less. What this means to most CNC machining shops is that we can no longer afford to carry the cost of redundant machine tools and processes. We can no longer invest in capital equipment and only use it for one or two shifts and be cost competitive. This means we are more dependent on fewer CNC machine tools working more hours. We need to invest in technology to run as many hours as possible unattended. All of this tests the reliability of our products to their very limits.
To work at these levels of performance, there must be a partnership established between the CNC machine builder and the customer. Although our service response time has gone from days or weeks to hours, it is often reactive. It needs to be predictive.
The customer needs to know the CNC machine tool is available when needed. Planned service down time is controlled and scheduled. We have the foundation in our CNC control technology, applying sensor technology, mapping our CNC machine tools at installation and monitoring these conditions remotely through our network of distributor service centers and Okuma America Corporation, 24/7. We provide the highest level of service for our customers to ensure their CNC machining centers are available on demand.
Our customer only needs to focus on what they do best, and sleep well, knowing that Okuma and our partners are ensuring the highest level of uptime possible.
For more details about Okuma CARE, contact your Okuma Distributor.
VIEW ALL WHITEPAPERS